Efficiency
Our Enterprise CRM solution is built upon modern technology. It is a java based web application running on JBoss making it accessable from any web browser. Due to the nature of java, we are able to take advantage of many free open source technologies enabling us to make our solution cost effective. For performance reasons we use Oracle on the backend for sub second response times and lookups.
Flexible
TouchPointsTM is capable of being hosted from a unix or windows platform. In addition, Ross Group also offers optional hosting.
Ease of Use
Our web pages utilize many current technologies including Ajax and drag and drop to maximize the ease of use for both adminstrators and the front line.
Secure
We use strong encryption, formalized processes, and maintain an in depth knowledge of many regulations including PCI compliance to help keep your data secure.
A 24x7 Solution
TouchPointsTM was built be live online 24x7 without interuption. This is due to a combination of proper application design with modern technologies such as Oracle RAC and Application Server clustering.
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