Dayton, OH - Ross Group, an industry leader in data management and software development, announces a new partnership with Salesforce.com. Mark Ross, CEO and President of the Ross Group says “the Ross Group is a client centric firm that works hard to retain customers and works even harder to win new customers. Understanding customers’ needs and prospective customers’ needs is your most valuable ally against competition and an invaluable instrument for exceptional customer service. One of the best methods to ensure high customer retention, to drive new customer acquisition, and to increase your revenue per customer is Customer Relationship Management. Selecting and integrating a CRM tool is now fast and effective. “
Software As A Service, SaaS, which is the “Salesforce.com” model, offers advantages over the traditional software ownership model. First and most important, there are no infrastructure changes or user computer upgrades needed. You are operational day one with a software application that has tens of thousands of users hours logged on it. Second, the application and workflow are still very customizable to your business. And, there are no on-going infrastructure support issues. You simply sign-up and go.
The tool, “Salesforce.com” is only part of the improvement. Integrating the tool into your business and existing systems, as well as, enhancing your workflow with the tool are the ingredients to real long term success. That is where the skilled and experienced staff of Ross Group come-in. “We have been helping companies with data management for 14 years, with an emphasis on Customer Relationship Management applications. Recently, we partnered with Salesforce.com so our clients can enjoy the benefits of our CRM, software integration, and data management consulting, and the benefits of one of the fastest growing SAAS vendors on the planet, Salesforce.com. “according to Mark Ross.
Ross Group Inc was founded in 1994 by Mark Ross. Ross Group Inc is a software services solution provider for a wide range of industries. Ross Group Inc’s premier services include Enterprise Web Application Services, Database Services, IT Consulting and RossAssured Managed Service. The Dayton based company has been expanding in a challenging market – by engaging experienced technical consultants providing excellent services to their clients.
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